According to research firm In-Stat, by 2013, the penetration rate of Internet Protocol Voice [VoIP] between enterprises is expected to reach 79%. This is an amazing statistic when you consider that VoIP was considered a dirty word 10 years ago. Due to concerns about quality and reliability. But with the economic downturn and the dramatic improvement in VoIP technology, many companies are offering another look for VoIP. There are also good reasons. VoIP—and the next-generation model called "hosted" VoIP—has many advantages over traditional telephony systems, including features that reduce monthly costs, simplify control, and increase productivity.
Hosted VoIP is a fast-growing part of the market as it further simplifies the VoIP process. For example, getting started doesn't require up-front capital investment - just a monthly phone service fee. Employees get a convenient "plug and play" phone that can be set up anywhere with an internet connection, and the rest of the device is "cloud-based" [hosted via the Internet] and business owner' hair. Employees have access to a convenient web-based portal that provides them with powerful features to help them better connect and communicate with important contacts.
For businesses with multiple office locations or telecommuters, the benefits of hosting VoIP are even more pronounced. Some of these benefits include:
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Free office to office phone from
- As we all know, the outside call rate ["offline"] is much lower than the traditional carrier rate, but what many people don't know is that for offices with multiple locations or telecommuters, office to office calls are free. .... even to international branches! This is because they are considered "on the web" calls, which spread through the Internet and never really hit the public telephone network.
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3-digit extensions everywhere from
- Instead of dialing a completely different 10-digit number for each location or remote employee, a hosted cloud-based VoIP system allows businesses to use the same primary number in all their locations, with convenient three- or four-digit extensions. This allows the job to behave as if it were in the same office. This is also convenient for customers who may need to move to another location [without hang up and dial another 10-digit phone number].
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Flexible call forwarding from
- With hosted VoIP, businesses can take advantage of a centralized auto attendant service that can centrally answer calls and route calls to the right department or telecommuting staff. Employees can easily set up call transfers from office phones to home and mobile numbers, as well as voicemail to email alerts. This can usually be done through a web-based portal to manage phone system settings in real time. A function like this is invaluable to a business like a doctor's office, and in an emergency, the doctor must be able to arrive on certain days.
Orignal From: Multi-location enterprise hosting VoIP - What is the key to Buzz?
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