You may not have considered it, but businesses can realize many benefits by using data networks to transport voice traffic [VoIP]. By combining this voice traffic with data traffic [IP telephony], it becomes even more powerful.
Here are some examples;
- Cheaper phone calls - you use your existing data network
- Simpler infrastructure - a set of CAT5 cables
- Scalable - just extend your existing data network
- Reduce operating costs - Converged systems are easier to manage
- Enhanced customer service - "click-to-call" web service and simple role applications such as call centers
- Flexibility - Remote or home workers can work just like in the office
It's fair to say that most people focus on cost savings, but in most cases, business improvement goes far beyond cost savings.
For example, if your business is operating at multiple sites, you can install a single centralized system on one site and provide the best staffing resources to operate, manage, and support. When one is doing it, there is no need to have 3 receivers!
Suppose your employees want to work at home or in a remote office. This technology makes it easy to provide them with the look and feel of the office and the transparency that their colleagues and clients enjoy.
Introducing distributed business applications such as contact centers or call centers is easier and more powerful.
But... this is not that simple!
You must consider it;
- Quality of Service - Cross Data Network
- Reliability - Think about the last time your LAN/telephone system failed?
- Security - may increase data and voice exposure
- Support - Which department is responsible now - Training?
With the latest phones, they can work like PCs with their own IP addresses, while right-hand phones can even run XML applications, reducing the need for unnecessary PCs.
To be right, you need the right plans and vision to ensure your system grows with minimal risk and maximizes revenue.
Orignal From: The benefits of VoIP
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