One of the reasons companies prefer VoIP is that it can support almost any device as long as it has a microphone. The SIP endpoint can be an IP desktop phone, a cell phone, a computer with headphones or a built-in microphone, or even a tablet. Employees sitting at workstations throughout the day usually use softphones to make calls. It allows employees to communicate inside and outside the organization.
However, few solutions are available to meet the company's easy way to provide contact with potential or existing customers. Today, consumers are more willing to contact businesses through Facebook, Twitter or corporate websites. If users want to contact you while browsing online, they usually have to hunt down the number and make a call using the phone. Would it be easier to provide a simple button that customers can click to connect to the sales/customer support agent immediately?
For example, the client can click the InstaCall button to automatically connect to the specified VoIP number. Callers can be directed to an automated receptionist or call center group. You can even place multiple buttons with different numbers so that customers can connect to a sales group or customer service team based on the page they are on.
This service allows you to capture relevant information, such as user accounts [if they are logged in] or the product names they viewed when they called, so that they don't waste time repeatedly requesting information. In many cases, video calls can solve problems faster than traditional voice calls because customers can display questions directly to support representatives. Few people like to call customer support, but using instant video calls can hinder the personalization of the process.
Implementation is very simple, you just need to merge the code snippet into your website. There is no need to set up a separate infrastructure or protocol. Video calls are end-to-end encrypted to ensure that cybercriminals cannot steal information or eavesdrop on conversations. Most importantly, it is backed by WebRTC, which means customers don't have to download and install plugins or other software.
Today's consumers need fast and efficient solutions to solve their problems. Organizations using VoIP can provide superior service, build a brand image and gain market share in the process.
Orignal From: Business VoIP WebRTC SoftPhone
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