Many times, business organizations encounter the dilemma of ethical decision making. "If a CIO says, "I have never encountered ethical issues, they will not live in the real world," said Larry Ponemon, chairman and founder of the Ponemon Institute. And the privacy research think tank in Arizona.
While business relationships are inherently more economical, their ethical and moral dimensions have the same impact on profitability. Things get more complicated when it comes to outsourcing ethics, because the continents involved are all continents. The wise choice between who is doing business right and wrong will determine the future of your outsourcing business.
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Why is it important to conduct business with an ethical organization?
Ethical compliance provides a strong public image and enhances the integrity and identity of the organization. Whether it is an individual or a professional, many of us don't want to interact with immoral people. It makes more sense to do business with an ethical organization because it has a direct impact on the overall operation of the business.
When something goes wrong!
This is an acid test. The way outsourcing partners react during a crisis is the best indicator of ethics or immorality. When there is mutual trust and responsibility between each other, the crisis management mechanism will automatically develop. Morality creates a space for itself and ensures the smooth operation of the company.
Legal aspect
The concept of law may vary from country to country, and ambiguity may arise when a dispute arises, so that both parties are in a solution. Associations become easier when the parties have legal, moral and moral obligations in the performance of the agreement and due respect for international law.
information security
The core issue of outsourcing ethics is the security of confidential information. Privacy and security are "no compromise areas". Sujoy Chohan, an expert on IT research at Gartner, said, "If any industry invests heavily in security, then it is an offshore industry, whether it is India or elsewhere."
The Chief Privacy Officer is highly concerned with the right information security practices. If your outsourcing partner doesn't have enough information security measures, it might be wise to clear them.
How do outsourcers identify organizations that are doing ethical business?
Everyone claims to be moral. Although it is difficult to clearly define organizational parameters with moral conscience, some factors are vivid.
Supplier reliability
Only trust can make people want to outsource. Weigh the reliability and reliability of the organization you want to outsource.
Clearly define and practice the organization's ethical rules and privacy policies, such as not disclosing trade secrets, confidentiality and confidentiality contracts with employees, third-party service providers and visitors are prerequisites. This will give the outsourcer peace of mind and it is safe to do business with partners a few miles away.
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Employee reputation
Information security depends to a large extent on the people who process the information. Organizations that implement strict employee certification measures directly affect their outsourcing ethics.
Communication
Clear and open communication channels are another sign of ethical companies. If the project is not in the right way, the ethical partner will always let you know the problem and the possible solutions and time required.
Inquire
A thorough investigation of the nature of the organization and its work management should be conducted. Talking to employees and reference materials will give you a clear understanding of the organization's professional approach. Check that your outsourcing partner meets the following requirements:
o Appropriate information security system
o Appropriate quality certification, such as ISO 9000 or SEI CMM
o Proper planning to protect the trade secrets of its customers, partners and their customers
oInfrastructure
o Train and enhance employee safety skills and awareness.
o Security of electronic data storage
o Reporter implementation
o Correct arrangements with third party service providers
How can ethics help reduce the risk of offshore outsourcing?
You can always find a company that offers services at very low cost. Moral issues seem to be a more expensive option. However, price differences can be deceptive because changes will only be in the initial cost. In the long run, when you work with an ethical partner, the overall cost will be greatly reduced.
Moral and immoral partnership
Unethical partnership:
o The cost and relationship of maintenance projects will be high
o lack of trust
o training relationship
o Do not disclose facts
o lack of transparency
Ethical partnership:
o Reduce costs
o reduce risk
o common concern
o Relationship balance
o Understand risks and manage risks together
o Appropriate management system
Customer responsibility
The outsourcer should also clarify the responsibilities he should share before making an outsourcing decision. This will help to build a healthy relationship foundation.
Under discussion
Management expectation
The documents agreed by olast should be the basis
Increase contract flexibility
Openness to intermediate scope and price review
Ensure that all loopholes that could disrupt the outsourcing process are addressed. The benefits of outsourcing will certainly occur in safe outsourcing practices.
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