Conflicts exist in a variety of environments. In the workplace, no matter how much you try to avoid, if you work with people, you may be able to deal with conflicts at certain times. People from different perspectives and experiences, and who have different opinions, will not always agree.
This is an interesting fact about conflict. Some people think that it is completely negative, while others think that conflict is an obstacle and actually provides new opportunities for improvement. The two views of the conflict are separate in the world, which means that the response to the conflict will be equally different.
Unfortunately, treating conflict as an obstacle often leads to a management dictator type response. Anyone who has worked for a manager without getting invested knows that management styles often create more conflicts. The truth is that your perception of the conflict drives your reaction to it and directly affects the extent of the conflict.
Develop a great leader who can solve obstacles
As a manager, understanding conflicts and resolving conflicts is important. This is an oversimplified statement, because unresolved conflicts naturally lead to project failures and even business breakdowns. The way conflicts are resolved typically defines business information flows, creates leaders, and becomes an integral part of the corporate culture.
All companies encounter conflicts at different levels. Conflicts can exist in specific projects or departments, or they can exist between company units. There is a conflict between employees, and there is a conflict between management and employees. There is a conflict between the company's employees and customers. There is a conflict between corporate employees and their suppliers. There are also conflicts between companies and local governments on issues such as taxes and regulations.
You notice that most conflicts are related to relationships. This is the most difficult conflict to resolve, and unless the conflict is considered an opportunity for improvement, it cannot be truly resolved.
Understanding conflict resolution is important because conflicts caused by conflict can lead to lower sales, lower customer service quality and lower profits. For example, a customer service call center employee who is dissatisfied with the company's response to a customer complaint may not be able to accurately report the call because they think it is a waste of time. An employee in the credit department believes that the workflow is not efficient, but has no say in the matter and may start to violate company policies. Projects responsible for departmental conflicts may cause the project to fail because the target is not met.
The manager must acknowledge the conflict; identify the true source of the conflict; then begin the process of resolving the conflict. Leaders who have an effective resolution of conflicts will have certain characteristics.
* Recognize that the immediate crisis may be just a symptom of a more serious problem.
* Accepting conflicts is invigorating the company and has the opportunity to improve employee, management, departmental and company performance.
* Do not use "blame" as a strategy, but focus on the systemic causes of conflict.
* Compromise is always included as a solution unless, in rare cases, a strong and unpopular decision must be made for the company's benefit.
Managing conflicts means finding a determination. Effective leaders will see conflict as an opportunity to improve workflow, productivity, customer service and company performance. This is why management training and leadership training always resolve conflicts as a successful strategy.
Orignal From: Understand the importance of conflict resolution
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